Our Privacy and Policy
Effective Date: 5 December 2025
1. Introduction
1.1 Rare Candy Raffles Ltd (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data.
1.2 This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services.
2. Data We Collect
We may collect the following personal information:
Name
Email address
Postal address (for prize delivery or free postal entries)
Payment information (processed securely via approved gateways; card details are not stored)
Account login details (username, password)
Competition entries, ticket numbers, and instant win records
IP address, device type, and browser information
Communications with customer support
3. How We Use Your Data
We use your personal data to:
Register and manage your user account
Process competition entries and payments
Verify eligibility and skill questions
Notify winners and manage instant wins
Send transactional emails (confirmation, receipts, updates)
Prevent fraud and abuse
Improve our website, services, and user experience
Comply with legal obligations
4. Legal Basis for Processing
We process your personal data based on:
Contractual necessity: To manage your account, process entries, and deliver prizes
Consent: When you agree to receive marketing emails or newsletters
Legal obligation: To comply with UK gambling, raffle, and competition laws
Legitimate interest: To prevent fraud and protect our business
5. Sharing Your Data
We do not sell your data. Personal data may be shared with:
Payment gateway providers for transaction processing
Delivery companies for prize fulfillment
IT service providers or hosting companies for website management
Law enforcement or regulatory authorities if required by law
6. Data Retention
Account information is kept as long as your account is active.
Competition entry and instant win records are retained for auditing and legal compliance purposes.
Personal data is deleted or anonymized when no longer needed.
7. Cookies & Tracking
7.1 We use cookies and similar technologies to:
Improve website functionality
Analyze website traffic
Personalize user experience
7.2 Users can manage cookie preferences via browser settings. Blocking cookies may affect website functionality.
8. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Object to processing or withdraw consent
Request data portability
Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise your rights, email: rarecandyraffles@gmail.com
9. Security
We implement appropriate technical and organisational measures to protect your personal data, including:
Secure SSL encryption for website and payments
Secure storage of data
Regular system updates and backups
Admin access control and activity logging
10. Third-Party Services
Our website may use third-party services for:
Analytics and performance monitoring
Email communication
These providers process data on our behalf and are contractually obliged to protect it.
11. Children’s Privacy
Our website is intended for users aged 18+. We do not knowingly collect personal data from minors.
12. Changes to Privacy Policy
We may update this Privacy Policy at any time. The latest version will always be available on our website. Continued use of our site constitutes acceptance of any changes.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
Email: rarecandyraffles@gmail.com